Can I change or cancel my order?
You can change or cancel your order if it hasn't shipped yet. Once an order is dispatched, you'll need to wait for delivery and then request a return if needed.
Before Your Order Ships
To Cancel Your Order
Email [email protected] immediately
Include your order number in the subject line
Request cancellation
Timing is critical: Orders are typically processed within 1-2 business days. The sooner you contact us, the better chance we have of catching it before dispatch.
To Change Your Order
If you need to modify your order (change fragrance, quantity, or shipping address):
Email [email protected] as soon as possible
Include your order number
Clearly state what changes you need
What we can change:
Shipping address
Fragrance selection (if in stock)
Quantity adjustments
What we cannot change:
Payment method (you'd need to cancel and reorder)
Apply discount codes after purchase
After Your Order Ships
Once your order has shipped, we cannot cancel or modify it. Your options are:
Wait for delivery and then return unopened items
Refuse the package when the courier attempts delivery (it will return to us)
If you refuse delivery, contact us at [email protected] so we can process your refund once we receive the returned package.
How to Know If Your Order Has Shipped
You'll receive a shipping confirmation email with tracking
Check your order status in your account dashboard
If you received tracking, the order is already on its way
Subscription Orders
For subscription orders, the rules are slightly different:
Before monthly billing: Change your fragrance selection in the calendar at least 5 days before your billing date
After billing: Contact support immediately if you need to modify
Future months: You can always update selections for upcoming months
Cancellation Refunds
If we successfully cancel your order before shipment:
Full refund issued to your original payment method
Processing time: 3-5 business days to appear in your account
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Still Need Help?
For urgent order changes, email [email protected] with "URGENT: Order Change" in the subject line. We respond within 2-4 hours during business hours (Mon-Fri, 9am-6pm CET).