Are there any customs duties or taxes on my order?
For orders within the European Union, there are no customs duties or additional taxes - all prices include VAT. UK orders may be subject to local customs procedures.
European Union Orders
If you're ordering from within the EU:
No customs fees - The EU is a single market
No import duties - Free movement of goods
VAT included - All prices already include applicable VAT
No hidden charges - What you see at checkout is what you pay
This applies to all 27 EU member states.
United Kingdom Orders
Since Brexit, UK orders are treated as international shipments:
Possible customs fees - May apply depending on order value
Import VAT - UK charges 20% VAT on imports over £135
Handling fees - Carriers may charge a handling fee (typically £8-12)
Important: Any customs duties, import VAT, or handling fees for UK orders are the responsibility of the customer and are not included in your order total.
How UK Customs Work
Your order ships from our EU warehouse
It passes through UK customs
If duties apply, you'll receive a notification from the carrier
Pay any fees before delivery (online or to the driver)
Prices at Checkout
The price you see at checkout is the final price for EU orders. This includes:
Product cost
Shipping fee (or free if eligible)
All applicable VAT
Will I Be Charged at Delivery?
Location | Additional Charges at Delivery? |
EU countries | No |
United Kingdom | Possibly (customs/VAT may apply) |
Tips for UK Customers
Orders under £135 typically have minimal or no duties
Consider ordering multiple items together to maximize value
Keep your confirmation email in case you need to verify the declared value
Shipping Perfume Regulations
All Scento products are:
Legally shipped as perfume samples and decants
Properly packaged according to shipping regulations
Compliant with EU and UK fragrance shipping requirements
Our decant sizes (0.75ml, 2ml, 8ml) qualify as personal use samples, which helps with customs classification.
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Still Need Help?
If you have questions about customs or taxes for your specific country, email us at [email protected] and we'll provide detailed information.