How do I delete my Scento account?
To delete your Scento account and personal data, contact our support team. We process deletion requests in compliance with GDPR and European privacy regulations.
How to Request Account Deletion
Step 1: Cancel Any Active Subscriptions
Before deleting your account, cancel any active subscriptions:
Go to your subscription settings
Click "Manage Subscription"
Cancel your subscription
Step 2: Request Deletion
Email [email protected] with:
Subject line: "Account Deletion Request"
The email address associated with your account
Confirmation that you want your account and data deleted
Example Email
Subject: Account Deletion RequestHi Scento team,I would like to delete my Scento account and all associated personal data.Account email: [[email protected]]I confirm that I want my account permanently deleted.Thank you, [Your name]
What Happens After You Request Deletion
Processing Time
We'll confirm receipt within 24 hours
Deletion is completed within 30 days (as required by GDPR)
You'll receive confirmation when complete
What Gets Deleted
Your account profile
Personal information (name, email, address, phone)
Scent preferences and profile data
Saved payment methods
Marketing preferences
What We Keep (Legal Requirements)
Some data must be retained for legal/financial purposes:
Order history and invoices (accounting records - 7 years)
Transaction records (tax compliance)
Payment dispute records (if applicable)
This data is anonymized or kept only as required by law.
Before You Delete
Consider This First
Pause your subscription instead? If you're taking a break, you can pause your subscription without deleting your account. Your preferences and order history will be saved.
Change email preferences? If you want to stop marketing emails but keep your account, update your email preferences instead.
Just want to change details? You can update your address, password, and preferences without deleting your account.
Impact of Deletion
You Will Lose
Access to order history
Saved shipping addresses
Subscription selections and calendar data
Scent profile and preferences
Wishlist and saved items
Ability to log in
What Happens to Active Orders
Any orders in transit will still be delivered
You can still contact support about recent orders using your email
Can I Recover My Account?
Once deleted, your account cannot be recovered. You would need to create a new account to order again.
Your Privacy Rights
Under GDPR and European privacy laws, you have the right to:
Right | Description |
Access | Request a copy of your personal data |
Rectification | Correct inaccurate personal data |
Erasure | Request deletion of your data |
Portability | Receive your data in a portable format |
Restriction | Limit how we process your data |
Objection | Object to certain processing activities |
To exercise any of these rights, email [email protected].
Data Access Request
Before deletion, you can request a copy of your data:
Email [email protected]
Request a "data access" or "data export"
We'll provide your data within 30 days
Common Questions
How long does deletion take?
We complete deletions within 30 days, though most are processed faster. You'll receive confirmation when complete.
Can I cancel the deletion request?
Yes, if you change your mind before we process the deletion. Email us to cancel the request.
Will I receive any more emails?
Once deleted, you won't receive marketing emails. You may receive one final confirmation that your account has been deleted.
What if I want to order again later?
You can create a new account at any time. However, your previous order history and preferences won't be recovered.
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Still Need Help?
For questions about account deletion or your privacy rights, email [email protected]. We're committed to protecting your personal data.