Need a break? You can pause or cancel your SCENTO+ Membership anytime directly from your account.
No contracts. No commitments.
Your account, preferences, and available credit stay saved.
Pause Your Membership
If you'd like a temporary break from SCENTO+, you can pause your membership at any time.
How to Pause
Go to scento.com/account
Click Manage Membership
Open the customer portal
Select Pause Membership
Choose how long you'd like to pause
What Happens When You Pause
During your pause:
✓ No monthly membership charge
✓ No new monthly store credit added
✓ Your account remains active
✓ Your preferences stay saved
✓ Resume anytime
Pause Duration
You can pause for:
• 1 month
• 2 months
• 3 months
• Or resume manually whenever you'd like
Resume Your Membership
Ready to come back?
Go to scento.com/account
Click Manage Membership
Select Resume Membership
Your monthly renewal date will continue automatically.
Cancel Your Membership
Want to completely stop your membership?
Open Manage Membership
Click Cancel Membership
No cancellation fees.
Ever.
You can always join again later.
Timing Matters
To avoid your next renewal, make changes at least 24 hours before your next billing date.
Example:
Renewal date: June 19
Pause/cancel before: June 18
If your payment already processed, your membership benefits remain active until your next cycle.
Already Renewed?
If your membership payment was already processed:
• Your current month's benefits remain active
• Store credit already added to your account remains available
• Any changes apply to your next renewal cycle
While Paused
What Stays Saved
✓ Your account and login
✓ Order history
✓ Scent profile and preferences
✓ Existing available credit balance
What Stops During Pause
✕ Monthly membership billing
✕ New store credit additions
✕ Member renewals
What You Can Still Do
✓ Browse Scento
✓ Place one-time orders
✓ Use available credit
✓ Resume anytime
Common Questions
Will I lose my membership pricing if I pause?
No. Your membership status and pricing remain unchanged when you return.
Can I pause in the middle of a billing cycle?
Changes apply to your next renewal date.
Can I still place orders while paused?
Yes. You can continue placing orders anytime.
What happens to my store credit?
Any credit already added to your account remains available and can still be used.
Can I pause multiple times?
Yes. There's no strict limit.
Need Help?
If you're unable to pause, resume, or manage your SCENTO+ Membership from your account, our team can help.
Email [email protected] and we'll assist you as quickly as possible.
Please include:
• Your account email
• A short description of the issue
• Screenshots if applicable
We'll take care of the rest.
Related Articles
How does SCENTO+ Membership work?
How do I cancel my membership?
How do I use my store credit?