How do I contact Scento support?
Our support team is here to help with any questions or issues. The fastest way to reach us is by email at [email protected].
Contact Methods
Email (Recommended)
Address: [email protected]
Response time: Within 24 hours (usually 2-4 hours during business hours)
Best for: Detailed questions, order issues, returns
Live Chat
Available: Monday-Friday, 9am-6pm CET
Access: Chat widget on our website (bottom right corner)
Best for: Quick questions, real-time help
Number: +33 7 57 82 76 96
Response time: Within 2-4 hours during business hours
Best for: Mobile-friendly communication
When We're Available
Channel | Hours (CET) | Response Time |
24/7 | Within 24 hours | |
Live Chat | Mon-Fri, 9am-6pm | Immediate |
Business hours | 2-4 hours |
Note: We respond faster during business hours (9am-6pm CET, Monday-Friday). Weekend inquiries are answered on the next business day.
What to Include in Your Message
For the fastest resolution, please include:
For Order Issues
Order number (e.g., #SC12345)
Email used for the order
Description of the issue
Photos if relevant (damaged items, etc.)
For Account Issues
Email associated with your account
Description of the problem
Any error messages you're seeing
For General Questions
As much detail as possible
What you've already tried (if applicable)
Email Template Examples
Order Issue
Subject: Order Issue - #SC12345Hi Scento team,I have an issue with my recent order:Order number: #SC12345 Problem: [Describe the issue][Attach photos if applicable]Thank you, [Your name]
Subscription Question
Subject: Subscription QuestionHi,I have a question about my subscription:Account email: [your email] Question: [Your question here]Thanks!
Priority Support
Urgent Issues
For time-sensitive matters, mention "URGENT" in your subject line:
Missing/delayed shipments
Incorrect billing
Account access issues
Damaged products
Damaged Items
Report within 48 hours of delivery for fastest resolution. Include photos.
What We Can Help With
Order tracking and delivery issues
Returns and refunds
Subscription management (pause, skip, cancel)
Account access and password reset
Product questions and recommendations
Payment and billing issues
Fragrance authenticity questions
Technical website issues
Self-Service Options
Before contacting us, you might find your answer in:
Your Account Dashboard
This Help Center
Browse our articles for immediate answers to common questions.
Languages
We provide support in:
English
French
German
Spanish
Italian
Romanian
Feel free to contact us in your preferred language.
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Still Need Help?
If you've searched our help center and still need assistance, email [email protected]. We're genuinely here to help and typically respond within a few hours.