How long do refunds take to process?
Refunds are processed within 5-10 business days after we receive your return. The total time until money appears in your account depends on your payment method.
Complete Refund Timeline
Stage | Timeframe |
Return shipping to Scento | 2-5 business days (varies by location) |
Inspection and approval | 1-2 business days |
Refund processing | 5-10 business days |
Bank/card processing | 1-5 business days |
Total estimated time | 9-22 business days |
Breakdown by Stage
1. Return Transit (2-5 days)
Once you ship your return, it takes 2-5 business days to reach our facility, depending on your location.
2. Inspection (1-2 days)
When we receive your package:
We verify the item condition
Confirm it matches your return request
Check that seals are intact
3. Refund Processing (5-10 days)
After approval, we initiate the refund:
You'll receive an email confirming approval
We process the refund to your original payment method
This step takes 5-10 business days
4. Bank Processing (1-5 days)
After we process the refund:
Credit cards: 3-5 business days
Debit cards: 2-3 business days
PayPal: 1-2 business days
Bank transfers: 3-5 business days
Refund Notifications
You'll receive emails at each stage:
Return received - When your package arrives at our facility
Refund approved - After inspection confirms eligibility
Refund processed - When we initiate the refund
What's Included in My Refund?
Included | Not Included |
Product cost | Original shipping fee |
Product discounts applied | Return shipping cost |
Example: If you paid €21.99 for an 8ml decant + €7.90 shipping, your refund would be €21.99.
Why Is My Refund Taking Longer?
Common reasons for delays:
High volume periods: Holiday seasons may extend processing
Bank processing: Some banks take longer than others
Incomplete information: Missing RA number or order details
Inspection issues: Item condition doesn't match expectations
Checking Your Refund Status
If it's been more than 10 business days since you shipped your return:
Check tracking: Confirm your return was delivered
Check email: Look for refund confirmation in your inbox (and spam folder)
Check your bank: The refund might already be there
Contact us: Email [email protected] with your order number and return tracking
My Refund Hasn't Arrived
If you haven't received your refund after the expected timeframe:
Contact your bank/credit card company - Ask about pending credits
Check your statement - Sometimes refunds appear with a delay
Email us at [email protected] with:
- Your order number - Return tracking number - Approximate date you shipped the return
We'll investigate immediately and update you within 24 hours.
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Still Need Help?
For refund status inquiries, email [email protected] with your order number and return tracking information. We'll check the status and respond within 24 hours.