Can I exchange my order for a different fragrance?
Yes, you can exchange unopened items within 30 days. Contact us to arrange an exchange for a different fragrance.
Exchange vs. Return
Option | Best For | Cost |
Exchange | Want a different fragrance | You pay return shipping |
Return & Reorder | Want your money back to choose later | You pay return shipping |
Exchange Process
If you're not happy with your fragrance selection:
Contact us at [email protected] within 30 days
Tell us which fragrance you'd like instead
Receive exchange authorization and return address
Ship back the unopened item (you pay return shipping)
Receive your new fragrance once we process the return
Exchange Details
For all exchanges:
Email [email protected] with:
- Your order number - Item you want to exchange - Fragrance you'd like instead
Receive exchange authorization and return address
Ship the unopened item back (you pay return shipping)
We ship your new fragrance once we receive the return
Exchange Eligibility
To exchange an item, it must be:
Unopened - Original seal intact
Unused - Never sprayed
Within 30 days of delivery
In original condition - Including packaging
What You Can Exchange For
A different fragrance
A different size (price difference applies)
A different brand
Multiple smaller items (if value is equal or greater)
Price Differences
Scenario | What Happens |
New item costs more | We'll email you a payment link for the difference |
New item costs less | We'll refund the difference to your original payment method |
Same price | Straight swap, no additional payment |
Can I Exchange Subscription Samples?
Subscription 8ml vials work differently:
Before shipping: Change your selection in the calendar
After receiving: Contact us for exchange options (case-by-case basis)
For subscriptions, it's better to update your preferences for next month rather than exchanging received items.
How Long Does an Exchange Take?
Stage | Timeframe |
Return shipping | 2-5 business days |
Processing | 1-2 business days |
New item shipping | 2-5 business days |
Total | 5-12 business days |
Exchange Tips
Test before deciding: Our smaller 0.75ml and 2ml sizes are perfect for testing
Read reviews: Check fragrance descriptions and customer reviews before exchanging
Consider notes: Our fragrance pages show top, heart, and base notes
Ask for recommendations: Email us for personalized suggestions based on your preferences
What If the Fragrance I Want Is Out of Stock?
If your preferred exchange fragrance is unavailable:
We'll notify you immediately
You can choose an alternative
Or we can issue a refund for you to reorder later
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Still Need Help?
For exchange requests, email [email protected] with your order number and the fragrance you'd like. We'll set up your exchange within 24 hours.